Everything you need to know about FULLINO

Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page or Click Here!


FULLINO accepts PayPal, Credit Card, Google Pay, Apple Pay, Visa, Mastercard, American Express, Discover credit, and many other payment methods.

FULLINO offers 100% free shipping to the US and Canada.

Yes, FULLINO footwear is true to size. Please follow the size guidelines on our website.


If you are experiencing difficulties making a payment, please follow these steps:

Check the provided information: Ensure that the credit card details, including the card number, expiration date, security code, and billing address, are entered correctly. Make sure that the billing address matches the shipping address.

Try an alternative payment method: If you are using a credit card, consider trying another card. Alternatively, you can use PayPal, Google Pay, or any other available payment method offered by FULLINO.

Verify sufficient funds: Make sure that you have enough funds available in your bank account or credit card to complete the transaction.

Contact your financial institution: If none of the above steps resolve the issue, it is advisable to contact your bank or credit card company to ensure there are no restrictions or blocks on your card that may be preventing the payment.

If you continue to experience problems with payment, please reach out to our customer support team at info@fullino.com for further assistance.

Once your order is placed, our team carefully packs your order. It may take 24 hours to 72 hours for us to pick, pack, and ship your order. You will receive a shipping confirmation email with a tracking number to monitor your order's progress.

Due to the high volume of orders and the handmade nature of our products, it may take up to 7-14 business days for your parcel to arrive after leaving our warehouse.

Yes, FULLINO boots are designed to be suitable for long walks and walking on snow and ice.

Yes, please check our website for a wider selection of higher boots.

To check the status of your order, please refer to the confirmation email you received after placing your order. This email contains a tracking number that you can use to monitor the progress of your shipment.

If you haven't received the confirmation email, please check your spam folder as sometimes automated emails may end up there. Simply visit the carrier's website (such as USPS, FedEx, or UPS) and enter the tracking number to get real-time updates on the location and estimated delivery date of your order.

If you still have questions or need further assistance, please reach out to our customer support team at info@fullino.com. They will be happy to help you with any inquiries or provide additional information you may need.

No, FULLINO products (Boots, Shoes, Sandals) are not sold on offline stores, marketplaces, or other third-party seller websites.

To guarantee genuine products and a legitimate service, please purchase FULLINO items only through the fullino.com website.

FULLINO offers free shipping for all items to Canada and the US. There are no additional charges for shipping.

For any other questions, please send an email to info@fullino.com. A team member will respond to you within the next 24 hours. If you cannot find our emails, please check your spam folder. Please ensure that you provide the correct email address.